Privacy Policy

1. Introduction & Overview

DumbWell provides a multi-tenant SaaS platform for physical gym management. This Privacy Policy describes how information is collected, used, processed, and protected when gym operators, staff, and members interact with our public website and SaaS application services.

2. Information Collected

We collect information necessary to operate gym management accounts and deliver SaaS capabilities:

• Gym Account Information: Gym name, location details, administrative contact details, and platform subscription configuration.
• Staff & Role Data: Staff member names, assigned role permissions (e.g., Admin, Desk Manager, Trainer), and operational activity logs.
• Gym Member Records: Member profiles, registration details, membership plan assignments, and attendance logs.
• Usage & Technical Data: Browser specifications, IP address, device identifiers, and system interaction logs necessary for platform security and debugging.

3. How Information Is Used

Information collected within DumbWell is processed strictly for the following purposes:

• Providing and maintaining multi-tenant gym-management software functionality.
• Processing QR code attendance check-ins and member access validation.
• Managing platform subscription billing cycles and feature entitlements.
• Enforcing role-aware access controls to protect gym data privacy.
• Communicating system notifications, security updates, and operational alerts.

4. Multi-Tenant Data Isolation & Security

DumbWell enforces strict tenant data separation. Each physical gym location operates within its own dedicated SaaS boundary. Gym data is not commingled, and staff or administrative access is constrained by verified account permissions.

5. Third-Party Service Providers

We may utilize trusted infrastructure, hosting, and technology service providers to host our application databases, process system communications, and deliver secure web traffic. Service providers process data solely as authorized to fulfill technical operations.

6. Data Retention & User Rights

Gym account data is retained for the duration of the active platform subscription. Gym operators may request account data updates or export gym member records through administrative platform features or official support channels.

7. Updates to This Policy

This Privacy Policy may be updated periodically to reflect software additions or regulatory changes. Updated versions will be published on this page with an updated revision date.

8. Contact Information

For privacy inquiries regarding DumbWell or data handling practices, please submit an inquiry through our Contact Page.