Cancellation & Refund Policy
Last Updated: September 11, 2026 • Domain: https://dumbwell.in
Operating Domain: https://dumbwell.in
Legal Entity Name: [LEGAL ENTITY NAME TO BE CONFIRMED]
Exact commercial refund terms are configured in accordance with specific gym tenant agreements.
1. SaaS Subscription Cancellation
Gym operators subscribing to DumbWell platform plans may initiate account cancellation requests prior to the commencement of the next billing cycle (Monthly, Quarterly, Half-Yearly, or Annual). Upon cancellation request:
- SaaS platform access remains available for the duration of the prepaid billing period.
- Automatic platform subscription renewals will be disabled for subsequent billing cycles.
- Gym operators can export gym records and member profiles before account deactivation.
2. Refund Principles
DumbWell operates as a prepaid digital Software-as-a-Service product:
- Digital Service Delivery: Because SaaS platform capabilities are provisioned immediately upon account activation, platform subscription fees are non-refundable once a billing cycle has commenced.
- Billing Discrepancies: In the event of a verified technical billing error or duplicate charge, affected gym tenants should contact support for immediate review and adjustment.
3. Member Payment Tracking vs Platform Billing
This policy applies solely to B2B platform SaaS subscriptions between physical gym operators and DumbWell. Gym operators maintain independent financial and cancellation policies with their own gym members. DumbWell does not manage or process member-to-gym refunds.
4. Cancellation Request Process
To request a subscription cancellation or report a billing discrepancy, please submit your gym account details through our Contact Page.